Privacy Policy

Last Updated: February 2026

1. Introduction

Messagesuite ("we," "us," or "our") operates the Messagesuite application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application and services.

2. Data We Collect

2.1 Shopify Store Data

When you install Messagesuite, we access the following Shopify data with your permission:

  • Customer information (names, email addresses, phone numbers)
  • Order history and order details
  • Product catalog information
  • Store settings and configuration

2.2 Usage Data

We automatically collect:

  • Campaign performance metrics (delivery rates, open rates, click rates)
  • Feature usage analytics
  • Technical logs (IP address, browser type, device information)

2.3 Account Data

  • Name and email address
  • Billing information (processed securely through Shopify)
  • Communication preferences

3. How We Use Your Data

We use collected data to:

  • Provide and maintain our services
  • Process and manage campaigns across WhatsApp, RCS, SMS, and Email
  • Power AI segmentation and personalization features
  • Generate analytics and performance reports
  • Improve our platform and develop new features
  • Provide customer support
  • Comply with legal obligations

4. Data Storage & Security

Your data is stored on secure, encrypted servers. We implement industry-standard security measures including:

  • AES-256 encryption at rest
  • TLS 1.3 encryption in transit
  • Regular security audits and penetration testing
  • Access controls and authentication
  • Automated threat detection and monitoring

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Campaign data is retained for 24 months. You may request earlier deletion at any time.

6. Data Deletion

You can request complete deletion of your data at any time by contacting us at support@messagesuite.ai. Upon uninstalling the app, we will delete your Shopify store data within 30 days unless required by law to retain it.

7. Data Sharing

We do not sell, rent, or trade your personal information. We share data only with:

  • Channel providers (Meta/WhatsApp, Google/RCS, SMS providers) — only as necessary to deliver your messages
  • Infrastructure providers (hosting, databases) — bound by data processing agreements
  • Legal authorities — when required by law or court order

8. GDPR Compliance

For users in the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing of your data
  • Data portability
  • Object to processing
  • Withdraw consent at any time

To exercise any of these rights, contact us at support@messagesuite.ai.

9. CCPA Compliance

California residents have the right to:

  • Know what personal information is collected
  • Know whether personal information is sold or disclosed and to whom
  • Say no to the sale of personal information
  • Access your personal information
  • Request deletion of personal information
  • Equal service and price, even if you exercise your privacy rights

We do not sell personal information.

10. Contact for Data Requests

For any privacy-related questions or data requests, please contact our Data Protection Officer:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.